Store Policies

Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Refund and Returns Policy” below for more information.

Refund and Returns Policy 

If there’s a problem with a product that you purchased from us, please contact us at support@partsmasterusa.com. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. All returned part is subject to a 25% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Sale items

Only regular-priced items may be refunded. Sale items will not be refunded.

Prices and Information

We make every effort to ensure current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Need help?

Contact us at support@partsmasterusa.com for questions related to refunds and returns.